Privacy Policy
Last updated: January 2025
Sokina Nails & Beauty Pty Ltd (ABN ) is a nail salon and beauty services business based in Melbourne VIC. We respect your privacy and are committed to protecting the personal information we hold about our clients, enquiries and website visitors. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Sokina Nails & Beauty Pty Ltd operates a nail salon and beauty services studio in Melbourne VIC, offering manicures, pedicures, nail enhancements, waxing, tinting and related treatments. Our website is located at https://sokinanailsbeautyau.space.
2. Personal information we collect
Depending on how you interact with us, we may collect:
- your name and contact details, including your email address, when you enquire about our services, request a quote or make a booking;
- appointment preferences and service history, including treatments you have received and any products you prefer;
- relevant health or sensitivity information you choose to share with us (for example, allergies or skin sensitivities) so we can provide treatments safely;
- general enquiry details contained in messages you send to us; and
- technical information such as browser type, device type and pages visited, collected through our website.
We only collect personal information where it is reasonably necessary for one or more of our functions or activities, and, wherever practicable, we collect it directly from you.
3. How we collect personal information
We collect personal information when you:
- submit an enquiry or quote request through our website;
- send us an email;
- book or attend an appointment at our Melbourne VIC salon;
- enter a promotion or complete a feedback form; or
- interact with our website, including through cookies and similar technologies.
4. Why we collect it (purposes of use)
We collect, hold, use and disclose personal information so that we can:
- respond to enquiries and provide quotes for our nail and beauty services;
- manage appointments, bookings and client records;
- provide treatments safely, having regard to any sensitivities you have told us about;
- improve our services, website and client experience;
- send service-related updates or marketing communications (only where permitted, and always with a simple way to opt out); and
- meet our legal, accounting and regulatory obligations.
We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you would reasonably expect that use or disclosure, you have consented, or the use or disclosure is otherwise permitted by the Australian Privacy Principles or required by law.
5. Disclosure of personal information
We do not sell your personal information. We may disclose personal information to:
- service providers who assist us with our business operations, such as website hosting, booking systems, email delivery and secure data storage;
- professional advisers, including our accountants and legal advisers, where reasonably required;
- payment and transaction processors, where applicable; and
- government agencies, regulators or law enforcement bodies, where required or authorised by law.
Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information consistently with this policy and the Australian Privacy Principles.
6. Overseas disclosure
Some of our service providers (for example, website hosting or email platforms) may store or process data outside Australia. Where personal information is likely to be disclosed to overseas recipients, we take reasonable steps to ensure appropriate protections are in place. If you would like details of the countries involved, please contact us using the details in section 12.
7. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include limiting access to client records to authorised team members, using password protection on our systems, and securely destroying or de-identifying personal information when it is no longer required and we are not legally required to retain it.
8. Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies are small files stored on your device. Most browsers allow you to refuse cookies or delete them through your browser settings; however, some features of the website may not function correctly if cookies are disabled. Analytics data collected through our website is used in a non-identifying or aggregated form wherever possible.
9. Access and correction
Under the Australian Privacy Principles, you generally have the right to access the personal information we hold about you and to ask for corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To request access or correction, please email us using the contact details in section 12. We will respond within a reasonable period, and we may need to verify your identity before releasing information. In limited circumstances permitted by the Privacy Act, we may decline a request; where we do, we will provide our reasons and details of how you may complain.
10. Marketing communications
We may send occasional updates about our services, offers or salon news. Every marketing message we send will identify us and include a simple way to opt out of future communications. If you receive a marketing message from us and no longer wish to, or if you are based in Australia and believe we have contacted you without consent, simply let us know by email and we will act on your request promptly and free of charge.
11. Complaints and feedback
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the matter. We take privacy complaints seriously and will acknowledge your complaint, investigate it and provide a written response within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. The current version will always be published on this page. Continued use of our website or services after an update constitutes acceptance of the revised policy.
13. Contact us about privacy
If you have any questions about this Privacy Policy or how Sokina Nails & Beauty Pty Ltd handles your personal information, please contact us by email only:
Sokina Nails & Beauty Pty Ltd — Nail salon & beauty services, Melbourne VIC. You may also like to review our Terms & Conditions or contact page.